Questions & Answers

How can I get technical help on older Summagraphics and Houston Instruments equipment? How do I get drivers and firmware upgrades? What do I do when I get a CRC error with the downloaded file? What is a ".hqx" (Macintosh) file? How do I get parts information for your products? How can I get technical help on older Summagraphics and Houston Instruments equipment? You will need to book a technical support call, have your Visa or Master Card ready or pre book at our online store at www.databar.com.au, the fee is $27.50 inc GST for up to 15 minutes. Then call us directly on 03 9018 9422 (Back to Question list) How do I get drivers and firmware upgrades? CalComp drivers can be downloaded from the drivers section of this web site. Older Summagraphics and Houston Instruments equipment - You will need to book a technical support call, have your Visa or Master Card ready or pre book at our online store at www.databar.com.au, the fee is $27.50 inc GST for up to 15 minutes. Then call us directly on 03 9018 9422. (Back to Question list) I downloaded the file, but I get a CRC error when I try to use it. What should I do now? You probably had a bad file, download the file again. (Back to Question list) What is a ".hqx" (Macintosh) file? The .hqx files permit easier transmission over the Internet to a Macintosh. You will, however, need an hqx converter. Converters from hqx to the Mac sea format are readily available on the web. I found an hqx converter by using the search service at www.altavista.digital.com (there were 50,000 other references to hqx). The first one I found was at www.pulpless.com/maczip.html. bottom line: 1. Download the hqx file. 2. Download an hqx converter program. 3. Use the hqx converter to change the hqx file into an sea file (self-extracting archive) 4. Run (execute) the sea file. It will decompress and you have the actual data file. (Back to Question list) How do I get parts information for your products? Parts information is available via the parts section of this website.  If you don't see a part you require email calcomp.com.au or call 03 9326 6330 (Back to Question list)